IT Hospitality Solutions
Need POS Support, PMS Support, PCI Compliance? I.T. Infrastructure design, I.T. Due Diligence???
Do you have a New Property Build, Property Takeovers, Brand Change, Management Company Change?
We support it all!
First Quality Tech has first hand experience in the Hospitality industry. Our technology specialists have experience and knowledge specific to I.T. and how it relates to the hospitality industry. We can support all of your I.T. related needs, unlike some vendor based support that provides support for only one specific product.
IT Hospitality Solutions
Complete WiFi Solutions, Hospitality Technology Services, and IT Managed Services
Hospitality is one of First Quality Tech’s largest and most specialized client base. Our clients range from large hotels to country clubs, from chain properties to historic inns, from new construction to renovations. Combining our vast knowledge of guest services management along with our technology expertise, First Quality Tech provides IT support services and managed hosting services that specifically address the needs of hotels and clubs.
Our hospitality clients trust us to keep their back office and guest-facing networks and computer systems running efficiently.
We design, provision, and support all hotel management systems including corporate/back office, property management systems, and guest and meeting rooms.
First Quality Tech’s Hospitality Network Solutions include:
Guest Internet Access
Today’s business and leisure travelers are more ‘tech savvy’ than ever and expect high-speed Internet access for their smart devices everywhere. According to Ruckus Wireless, ‘83% of hotel guests take the time to report a bad Wi-Fi experience, and 36% won’t rebook if they had one.’
Having a strong, fast and reliable internet connection throughout your hotel is no longer a ‘nice to have’, it is essential if you want guest to recommend your hotel and re-book.
We combine all the components, programming and supporting services required, to design, deploy and manage your wireless infrastructure, and provide it as a simple, affordable, fully managed Guest WiFi service.
We work and support any model Micros POS Systems
Hotel Access Control
With thefts sadly on the rise, we understand how important it is to create a safe and secure environment in your hotel, especially if you want guests to return or recommend you.
We supply, install and support the SALTO Access Control System – a wire free electronic locking system offering pre-programmed cards (these replace the traditional door locks) for room access. Hotels tell us they find this a much more efficient and cost effective access control system.
Call Accounting Systems automatically post call records to property management systems, allowing properties to track phone calls, bill guests for phone usage, reduce telecommunication costs, and increase guest satisfaction.
Hotel System Support
We understand how important IT is to your hotel’s performance and how you need it to work efficiently and effectively, with minimum input from your staff.
We deliver round-the-clock remote monitoring and instant support of all your hotel staff PCs, server and printer hardware (including patch updates), malware protection and intrusion detection. If a problem occurs, we immediately get on with rectifying it.
Unlike some IT providers, we provide support to hotels whenever their systems needs it (including evenings and weekends). This means you can be assured of minimum disruption and downtime to your hotel.
Alongside independent hotels, we also work with major hotel brand franchises such as Holiday Inn, Crowne Plaza and ensure their IT deployment meets their mandated brand standards.
Oracle Hospitality OPERA Property provides a full-featured, property-management system that enables you to deliver world-class guest service and increase operational efficiency across the property. We service any size Opera network server whether you need a PMS refresh or simple daily operation support.
Hotel Telephone Services
Our Telephone hospitality feature set is an industry leader and ensures guests experience a pleasant, hassle free stay with you. Whatever the size of your hotel, we have a track-record in delivering a cost-effective, future-proof hotel telephone system with full customer support and back-up.
Our telephone service means that whether you require a central reservations call center, an auto-attendant, guest voicemail, guest call accounting or PMS Integration, we can provide a tailored solution that fully meets your needs.
Hotel Surveillance Systems CCTV
Our hotel CCTV solutions range from straight forward single camera systems to the more complex multi CCTV systems with PTZ cameras and video transmission.